Karen oversees individual insurance underwriting and claims risk management. She’s been with Manulife for 17 years and has implemented many industry leading underwriting developments including an artificial intelligence underwriting model (AIDA), fluid free Accelerated underwriting, reduced evidence requirements and insuring people who are HIV positive. She works closely with pricing, product, and advanced analytics teams to drive improvements in underwriting processes and the customer buying experience.

Karen is active in the insurance industry having spoken at several industry meetings in Canada and the US including CALU. She has served on many industry committees including Chair of the CLHIA Committee on Underwriting Issues and is a member of the CD Howe Institute’s Health Policy Council.

Before joining Manulife, Karen had various senior leadership roles in underwriting including Chief Underwriter for Swiss Re in Canada and the Caribbean. Outside of work, Karen enjoys time with friends and family and is a voracious reader.